FAQs

1. Do you offer a delivery service?

Yes, we offer a delivery service. The cost is 1,000 AMD. However, if your purchase amount exceeds 20,000 AMD, delivery is free.
You can order several models and sizes at once, try them on at the time of delivery, and choose the one that suits you best.

2. What payment options are available upon delivery?

Just like in our store, you can pay in cash, by card, or through any electronic wallet during delivery.

3. How long does delivery take?

Delivery within Yerevan is completed within 1 business day.
For deliveries to other regions, it takes 2–3 business days.

4. Do you deliver outside of Armenia?

Yes, international deliveries are available via shipping companies. The cost is 1,000 AMD.

5. How can I receive a permanent discount?

During your first purchase, our staff will register you. The registration card is in electronic format, not physical.
After registration, you receive a permanent 4% accumulation benefit.
Once your accumulated purchases exceed 150,000 AMD, your 4% accumulation card is upgraded to a 5% discount card, which can increase up to 20%.

6. Can I return or exchange my order if the size doesn’t fit?

Yes, you can return or exchange your order within 14 calendar days from the date of purchase.
It's important to know that the items must retain their original condition and must not be worn or dirty.

7. Gift Card

Gift cards can be purchased at any of our branches or via delivery.
Gift cards start from 10,000 AMD and are valid for one year.

8. Is it possible to order a model that is currently unavailable on the website?

Unfortunately, this option is not available. However, you can contact our customer service, mention the desired model and size, and we will inform you if it becomes available again.

9. How can I contact you if I have questions or issues?

You can reach us by calling the following phone number:
094 500514

10. Where are Jack & Jones brand stores located?

📍 Mega Mall, 2nd Floor – 📞 060 700740
📍 Yerevan Mall, 1st Floor – 📞 060 700750